— Technical Support
Expert Service
When production drops, quality dips or a critical breakdown hits — our process and engineering experts arrive on-site (or connect remotely) to diagnose, fix and prevent recurrence.
Scope of work
What this service covers
- Process troubleshooting (PDI, fines, capacity)
- Mechanical fault diagnostics
- Electrical & automation problem solving
- Root-cause analysis & corrective action plan
- Brand-agnostic — HEPL and non-OEM plants
- Remote-first option for faster response
Deliverables
What you receive
✓ On-site / remote diagnostic report
✓ Root-cause analysis with corrective actions
✓ Updated SOPs and operating set-points
✓ Spare-parts requirement list
✓ Operator coaching during the visit
How we work
Our process
- 01Receive request
Capture symptoms, photos, trends and recent changes.
- 02Remote review
PLC / SCADA log review and first remote actions.
- 03On-site visit
Diagnose, repair or trial corrective actions at the plant.
- 04Close out
Report, SOP update and follow-up monitoring.
Why HEPL
The HEPL advantage
- Pan-India service network with field engineers
- Same engineers who built the plants now support them
- Multi-disciplinary teams (process + mech + electrical)
- Tele Support included for 30 days after every visit
Talk to our Expert Service team
Share your plant details and we'll get back with a tailored proposal.